OUR POLICY ON COVID-19

Your safety and the safety of your food is our utmost concern.

As a food supplier and distributor, we adhere to rigid standards to ensure the purity and safety of the packaged vanilla beans and bottled vanilla extracts we sell for consumption by you, your family members and any guests for whom you prepare foods using our products.

If you have any questions concerning the measures we take to ensure your food safety, please feel free to call our offices or fill out the contact form to e-mail us.

Our Customer Satisfaction Policy

IMPORTANT NOTE: Due to the COVID-19 pandemic, our Customer Satisfaction Policy has changed. Please read the entire text below for details.

Due to the COVID-19 pandemic, we regret we have had to suspend our 100% Customer Satisfaction “No-Questions-Asked” Return Policy for the forseeable future. During these pandemic conditions, and to make sure all our Valued Customers can be assured of the safety of the food products they receive from us, orders are generally not returnable and are non-refundable. If and when the pandemic condition abates sufficiently, we will be pleased to return to our usual 100% Customer Satisfaction Policy at that time.

That being said, if for any reason the beans you receive do not meet our specifications, or show evidence of mold or other deficiency, please notify us immediately so that we can verify the discrepancy and arrange for return or exchange.
(*) certain restrictions apply.

Under any circumstances, do NOT destroy or dispose of your beans! If we agree to an exception from our current policy in your case, we will still need to issue a Return Material Authorization (RMA) to return the shipment to us and process a refund or exchange.

If you have any questions about our current policy or any other matter, please feel free to e-mail our president directly at glenn@amadeustrading.com.

Thank you for your business - we greatly appreciate it!

AMADEUS TRADING CO.

^(*) Because vanilla beans are an agricultural food product, we cannot guarantee the freshness of your beans past a reasonable amount of time. No claims will be accepted more than 30 days after purchase, or if your beans or extract show any evidence of prior use, alteration or adulteration.