Policies
Shipping & Delivery
Where does Amadeus Vanilla Ship?
We ship from Northern California. Larger orders sometimes ship directly from the country of origin.
We ship to the United States and Canada.
Canadian orders are quoted live at checkout, with a choice of economy, 3-day UPS Expedited and 2-day UPS Saver delivery. Shipping to Canada is free on orders of $90 or more (UPS, about 3 working days). Below $90 the rate depends on the service you choose and the size of your order. Vanilla beans enter Canada duty-free. See Shipping to Canada for prices and delivery times.
Free shipping applies to every U.S. address – all 50 states, Puerto Rico, the U.S. Virgin Islands, Guam, American Samoa, the Northern Mariana Islands and APO/FPO.
If you’re somewhere else, email us and we will quote you – we have shipped to Mexico, Ireland and Scotland before.
How long does shipping take?
Orders are usually processed and shipped the same, or the next business day, and generally delivered in 3-6 business days* in the lower 48 states (Alaska, Hawaii, Puerto Rico and the territories ship USPS Priority Mail and can take a few days longer). However, transit time can vary, and some deliveries may be longer**.
If we’re not able to ship your order the same or next business day, we will email you to let you know.
We deliver your order straight to your address via USPS, UPS, or FedEx. You’ll receive an email with a tracking number when your order ships, so you can easily track your order.
* Exceptions may apply to distant and/or less accessible locations.
** Amadeus Vanilla is not accountable for any delays in shipping due to customs or carrier delays, and unforeseen circumstances outside of our control.
How do I track my order?
Once your order ships, you’ll receive a shipping confirmation email and tracking number, so you can follow your package as it makes its way to you. However, tracking information can take up to 24 hours to update, so don’t worry if it doesn’t show up immediately.
Shipping is free to every U.S. address. Orders in the lower 48 states ship UPS ground service; Alaska, Hawaii, Puerto Rico, the U.S. Virgin Islands, Guam, American Samoa, the Northern Mariana Islands and APO/FPO addresses ship USPS Priority Mail, insured.
If you’d like another method of shipping, please choose that option during checkout and shipping fees will apply. Shipping fees are based on the shipping address and delivery service you choose.
Products ship from our HQ in Northern California.
Can I update my shipping address, edit, or cancel my order once I place it?
As soon as you can, please email us at info@amadeusvanillabeans.com with your order number and we’ll do our best to catch your order. No guarantees, but we will try.
Returns and Exchanges
What is your return policy?
If you don’t 100% love your vanilla, we’ll give you a refund on your first order (up to 1 lb of vanilla). Refunds for first-time customers are eligible within 2 months of the order date.
If your vanilla arrives damaged, please contact us by email asap (and no longer than 30 days), and send photos if possible. We’ll work with you to come up with a solution.
In both cases, we will generally ask you to return the vanilla, and can send you a shipping label.
What if I ordered from Canada?
The same first-order guarantee covers you. We refund the price of the vanilla. Shipping is not refundable. More on shipping to Canada.
How do I initiate a return?
By email at info@amadeusvanillabeans.com.
How long does it take to process a refund?
Once we confirm that we will offer you a refund, we will process it within 2 business days. Most credit card refunds take between 3 and 7 business days. However, in some cases, it may take up to 14 days for the refund to appear on your credit card statement.
Payment and Ordering
What payment methods do you accept?
Visa, Mastercard, American Express, and Discover, plus Apple Pay and Google Pay.
Is my payment information secure?
The security of your payment information is very important to us.
If you pay through our website using a credit card, we contract with third-party payment processors who are responsible for ensuring that your payment data is handled securely at every step:
- Your credit card information is collected on a secure HTTPS web page using SSL.
- We use credit card processing firms that are fully PCI-DSS compliant, which means they meet all industry standards for cardholder security.
- We never store your credit card number or your security code (CVV code). We only store a payment “token” (an order number generated by the processor), which allows us to look up your payment transaction without having your card details.
Bulk Orders
Do you offer discounts for larger orders?
Yes! Our minimum order quantity for bulk orders is 10kg (about 22lbs).
How do I get in touch?
Use our contact form or send us an email at: info@amadeusvanillabeans.com. You can also call or text us at 925-683-6950.
If you’ve already placed an order with us and want to get in touch about that specific order, you can also reply to your order confirmation email. We’ll respond as quickly as we can to help you out!